Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how ole77 (hereinafter "we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects personal information obtained from users (hereinafter "you", "your", or "User") who access or use our website located at https://ole77.cam and associated services (collectively, the "Services").

ole77 is committed to protecting your privacy and ensuring the security of your personal information. We comply with international data protection standards and best practices in the online gaming industry. This Privacy Policy applies to all personal data collected through our Platform, whether accessed via desktop, mobile browser, or mobile application.

By creating an account, accessing the Platform, or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately cease using our Services and contact us to close your account.

2. Data Controller

ole77 is the data controller responsible for the processing of your personal information. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection laws.

For all privacy-related inquiries, requests to exercise your data rights, or concerns about how your personal information is handled, please contact our Data Protection Officer at the email address provided in Section 14 of this document.

3. Information We Collect

ole77 collects various categories of personal information necessary to provide our Services, comply with legal obligations, prevent fraud, and improve user experience. The information we collect includes:

3.1 Information You Provide Directly

When you register for an account or use our Services, you voluntarily provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents (KYC): Copies of your Indonesian National Identity Card (KTP), proof of address documents (utility bills, bank statements), and selfie photographs holding your ID for identity verification purposes.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay account identifiers), and transaction history including deposits, withdrawals, and gaming activity.
• Communication Data: Messages sent through live chat, emails to customer support, feedback forms, and any other correspondence with ole77.
• Preference Settings: Language preferences, notification settings, responsible gaming limits (deposit limits, time-out periods), and marketing communication preferences.

3.2 Information Collected Automatically

When you access or use our Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, UDID, advertising ID), and mobile network information.
• Connection Data: IP address, geolocation data (country, city, approximate coordinates), internet service provider, connection speed, and access time zone.
• Usage Data: Pages visited, time spent on each page, clickstream data, referral URLs, search queries, games played, betting history, session duration, and interaction patterns with Platform features.
• Cookies and Similar Technologies: We use cookies, web beacons, local storage, and similar tracking technologies to recognize your device, remember your preferences, analyze Platform performance, and deliver personalized content. See Section 10 for detailed information about our use of cookies.

3.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data, fraud detection signals, and payment verification information from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Age verification results, address verification confirmations, and fraud screening reports from third-party KYC service providers.
• Game Providers: Gameplay statistics, RTP (Return to Player) data, bonus utilization patterns, and game-specific metrics from our licensed game providers such as Pragmatic Play, Evolution Gaming, and Microgaming.
• Marketing Partners: Referral source information, affiliate tracking data, and campaign performance metrics (only if you arrived at ole77 through an affiliate or marketing partner).

4. How We Use Your Information

ole77 uses your personal information for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating and managing your user account.
• Verifying your identity and age to comply with 21+ age restrictions.
• Processing deposits and withdrawals to/from your account.
• Providing access to sports betting, casino games, lottery (togel), and other gaming products.
• Calculating bet settlements, determining game outcomes, and crediting winnings to your account.
• Managing bonuses, promotions, and loyalty rewards.
• Communicating important account updates, transaction confirmations, and service notifications.

4.2 Legal Compliance and Security

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations required by our international gaming license.
• Verifying that you meet eligibility requirements under our Terms and Conditions.
• Detecting and preventing fraud, money laundering, underage gambling, and other illegal activities.
• Enforcing our Terms and Conditions and investigating violations or suspicious account activity.
• Responding to legal requests, court orders, or regulatory inquiries from law enforcement or government authorities.
• Maintaining records for audit purposes and regulatory reporting requirements.

4.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests via live chat, email, or phone.
• Providing technical assistance and troubleshooting account or gameplay issues.
• Sending transactional emails and SMS notifications related to your account activity (deposit confirmations, withdrawal approvals, bonus credits).
• Conducting customer satisfaction surveys and gathering feedback to improve our Services.

4.4 Platform Improvement and Analytics

• Analyzing user behavior, preferences, and engagement patterns to improve Platform functionality, user interface, and game offerings.
• Testing new features, conducting A/B tests, and optimizing user experience.
• Generating aggregated, anonymized statistics and reports for business intelligence purposes.
• Monitoring Platform performance, diagnosing technical issues, and ensuring system stability.

4.5 Marketing and Personalization (With Your Consent)

• Sending promotional emails, SMS messages, or push notifications about bonuses, tournaments, new games, and special offers (only if you have opted in to marketing communications).
• Personalizing game recommendations, content, and promotional offers based on your gaming preferences and history.
• Displaying targeted advertisements and promotional banners on the Platform.

You may opt out of marketing communications at any time by adjusting your notification preferences in your account settings or by clicking the unsubscribe link in promotional emails. Opting out of marketing communications does not affect transactional emails related to your account activity.

4.6 Responsible Gaming

• Monitoring gameplay patterns to identify potential problem gambling behavior.
• Implementing and enforcing deposit limits, loss limits, session time limits, and self-exclusion requests.
• Providing access to responsible gaming tools and resources.
• Contacting users who may be at risk of developing gambling problems to offer support and information about responsible gaming resources.

5. Legal Basis for Processing (GDPR and Data Protection Laws)

Under international data protection regulations, ole77 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) and provide the Services you requested (account management, deposits, withdrawals, gameplay).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including KYC/AML requirements, age verification, tax reporting, and cooperation with law enforcement.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, platform improvement, customer support, and business analytics, provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications, personalized advertising, and non-essential cookies, we process your data based on your explicit consent, which you may withdraw at any time.

6. How We Share Your Information

ole77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of third parties as necessary to provide our Services:

6.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions.
• Game Providers: Licensed game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, PG Soft) provide casino games, live dealer games, and slots. They receive minimal data necessary to deliver gameplay (user ID, bet amounts, game session data).
• Identity Verification Services: Third-party KYC and AML compliance providers verify your identity, age, and address using the documents you submit.
• Cloud Hosting and Infrastructure: We use secure cloud hosting providers to store data and ensure Platform availability.
• Customer Support Tools: Live chat software providers and helpdesk platforms assist in managing customer inquiries.
• Analytics and Monitoring: Website analytics services, performance monitoring tools, and fraud detection systems help us improve security and user experience.

All third-party service providers are contractually bound to protect your personal information, use it only for the purposes we specify, and comply with applicable data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or government bodies if required by law, court order, subpoena, or legal process, or if necessary to:

• Comply with legal obligations and regulatory reporting requirements.
• Enforce our Terms and Conditions or protect our legal rights.
• Investigate or prevent fraud, money laundering, or other illegal activities.
• Protect the safety, security, or rights of ole77, our users, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

7. Data Security Measures

ole77 employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Only authorized personnel with a legitimate business need have access to your personal information. All employees and contractors sign confidentiality agreements and receive data protection training.
• Two-Factor Authentication (2FA): We offer optional 2FA for account login to add an extra layer of security.
• Regular Security Audits: Our systems undergo regular penetration testing, vulnerability assessments, and security audits by independent third parties.
• Password Protection: User passwords are hashed using strong cryptographic algorithms and are never stored in plaintext.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately if you suspect unauthorized access to your account.

8. Data Retention

ole77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal information is retained for the duration of your account's active status and for a reasonable period afterward to comply with legal obligations and resolve disputes.
• Closed Accounts: After you close your account, we retain certain information for up to seven (7) years to comply with financial record-keeping requirements, tax regulations, anti-money laundering laws, and our international gaming license obligations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, bet history, and bonus activity, are retained for seven (7) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for seven (7) years after account closure to comply with regulatory requirements.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure you do not receive further marketing messages.

After the retention period expires, your personal information is securely deleted or anonymized so that it can no longer be associated with you.

9. Your Privacy Rights

Under international data protection laws, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You may access most of your account information directly through your account dashboard. For additional information, contact our Data Protection Officer.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information (email, phone number, address) directly in your account settings. For changes to your legal name or date of birth, contact customer support with supporting documentation.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations (KYC/AML record-keeping requirements, tax reporting, regulatory audits).

9.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another data controller where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications, optional cookies), you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information in Section 14. We will respond to your request within 30 days.

10. Cookies and Tracking Technologies

ole77 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

10.1 Types of Cookies We Use

10.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling essential cookies may affect Platform functionality and prevent you from accessing certain features.

11. International Data Transfers

ole77 operates internationally, and your personal information may be transferred to, stored, and processed in countries outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer your data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by data protection authorities.
• Ensuring third-party service providers are certified under recognized data protection frameworks.
• Implementing technical and organizational measures to protect data during transfer and storage.

12. Children's Privacy

ole77 strictly prohibits use of our Services by individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a user under 21 years of age, we will immediately delete that information and permanently close the account.

If you believe a minor has created an account or provided personal information to ole77, please contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Privacy Policy

ole77 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the Platform homepage.
• Sending an email notification to your registered email address.
• Displaying an in-app notification when you next log in to your account.

The "Last Updated" date at the top of this document indicates when the Privacy Policy was most recently revised. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the Services and close your account.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how ole77 handles your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• General Customer Support: [email protected]
• Live Chat: Available 24/7 through the Platform (click the chat icon in the bottom-right corner)

We aim to respond to all privacy inquiries within 30 days. For urgent matters related to data security or unauthorized account access, please contact us immediately via live chat or email with "URGENT - Data Security" in the subject line.